I was blown away by my experience working with Marc from Neil Diamonds. His knowledge and ability to find not only what fit my needs but he gave me choices which fit my price range. You can tell when someone is invested in what they do and he shows it ... in his quality of work. I don't live close by and a friend recommended I go here to meet with Marc. I was looking for a set of diamond earrings as a wedding present for my wife. She loved them and wears them almost everyday. Thank you Marc! Read More
I received my ring yesterday afternoon and it’s beautiful! Thank you so much for your diligence in helping select my replacement ring. I think I like it better than the original! Thanks again.
I absolutely could not be happier with my engagement ring. I've never made a serious jewelry purchase before and both you and Lillian made the whole process so easy. The clear, well-organized pictures of so many styles on your website were wonderful to see and my ring looks exactly like ... the one I selected online. The stone is gorgeous and looks much larger after being set. The style is just what I hoped for from your "vintage" collection- it looks very art deco. Thank you for everything! Read More
Howard was very prompt and accommodating in working with me to find an appropriate replacement. He was very timely from the 1st contact to the receipt of the ring. Thank you for your service! Read More
It was a little challenging trying to replace a custom made ring, but Howard and Marc were patient and persistent until they located a setting that I liked, a really nice estate piece that is beautiful. Thank You! Read More
Very timely and professional.
Howard was in constant contact with me, fully explained the process, and was willing to answer questions I had and gave his advice. The ring is beautiful and looks like new! Read More
I am very satisfied with the quality of the diamond and professional service that was provided. Read More
It's beautiful, Howard and Marc were fantastic! Read More
Beautifully done. They exceeded my expectations. Read More
Looks like new! Transaction was pleasant. Marc was really responsive! Read More
The whole ring looked amazing. The packaging was so easy and I got it back quickly. Read More
They sent me all the pictures I wanted to see in a timely manner, and were very helpful in choosing my ring. It is a very stunning ring!! Very good job! Read More
The service provided by Neil Diamonds was top-notch. Howard was in constant contact with me throughout the process; providing me with options and ensuring I found just the right replacement stone. The replacement stone was nearly identical to the one that was lost. The replacement necklace was nearly identical to ... the one that was lost. The replacement necklace looks beautiful and has the sentiment of the original piece. Neil Diamonds was very professional, courteous, and helpful during the entire process. The process was smooth, and efficient and I received it in good time. I have not one compliant. Thank you Howard! Read More
Neil Diamonds reached out to me within 48 hours after I had contact with my insurance. They were excellent in following up with me, educated me on clarity, cut, color of the diamonds, provided me options based on my needs/wants, and overall it was a great experience from the start ... to finish. I felt secure I was dealing with a reputable business, they were professional, and were always available. My earrings are beautiful!! Read More
I appreciated how kind and caring Howard was, he understood how difficult it was for me to have lost my Mom's Jewelry. Everything came out gorgeous!!! Without a doubt, I would recommend Neil Diamonds to others, as well as become a customer. I could not be more satisfied. Thanks for ... everything!! Read More
Thank you for your courtesy, and expertise in assisting us through this replacement process. We are extremely satisfied. Read More
Excellent Service!!!!! Top notch quality....Highly recommend.... Read More
The service was exemplary. Above and beyond what I experienced at other retailers. I was pleasantly surprised by the care and personal service. Quality was excellent. My earrings looked beautiful and were accompanied by clean and care instructions for proper care. Amazing!! Read More
We have tried other jewelers but with the service, quality, and professionalism you showed we will use Neil Diamonds in the future. Read More
I will tell everyone of my experience, thank you for making my bad experience (the theft of my Mothers ring) into a most beautiful surprise! I have never seen a more beautiful ring! Read More
Staff was very helpful throughout the entire process. My wife and I really appreciated their responsiveness to our questions. Read More
BEAUTIFUL! Wonderful service and they kept me posted & updated on the progress. Read More
I can't begin to say how much I have loved working with Neil Diamonds. I first worked with Howard and Marc in 2017 when I lost the diamond out of my engagement ring while attending a high school state baseball game. I live in Iowa and my insurance company recommended ... them, and I am so happy and thankful they did. Howard and Marc were instrumental in finding me a replacement diamond that is absolutely breathtaking! This past March I caught this same diamond ring in my washing machine and broke off a prong from the head holding the diamond. I immediately contacted Howard at Neil Diamonds again because my first experience had been incredible. Not only were they again very helpful in replacing my diamond head but after 26 years of marriage, I decided to also have them weld my wedding band to my ring band and resize both bands a bit. Howard and Marc were able to accommodate both requests. My resulting ring set is simply stunning. Their attention to detail, craftsmanship, and professionalism has been exceptional. Every question I had was answered promptly and they both kept in touch with me weekly to update me on the ring's process. I wish every company I work with made me feel as valued as they did. As I said, my diamond ring set is absolutely stunning. I cannot thank them enough. Read More
I recently had a lost a diamond tennis bracelet and my insurance company arranged for Neil Diamonds to replace it. I found the company very easy to work with, professional in all their dealings, and the finished product was beautiful and of excellent quality. I would definitely recommend Neil Diamonds ... jewelers! Read More
Thank you for referring me to Howard Horn of Neil Diamonds. After I chose a center stone that was equal in value, color and clarity to what I had lost, I decided to purchase a new platinum setting from Neil Diamonds too. Howard was patient, pleasant and knowledgeable, and reassured ... me that the new setting was strong as well as valuable. The new diamond is laser inscribed -- another "secure factor" in insuring a valuable gem. My new diamond ring is gorgeous. I wear it with pride. Read More
So Patient and so intent on a replacement as close to my original as possible. It is Perfect, Perfect, Perfect! Read More
Howard was fantastic from the start of the process to the finish! Not only did he care about what I was looking for with regard to matching my lost diamond he was so kind and patient as well. Read More
I just want you to know that Neil Diamonds did a FANTASTIC job helping us replace my diamond. We have used the same jeweler for the past 16 yrs., and my husband and I were very hesitant to use someone else. However, Lillian and Howard Horn did a marvelous job, ... and far exceeded our expectations. They were prompt, courteous and informative. They answered all of our questions, and we felt very comfortable putting my ring in their hands. The way the appraisal was written/presented was terrific as well. Read More
Regarding my claim for the missing diamond stud earring, I would like to say that this matter was handled quickly, professionally and to my complete satisfaction. Lillian Horn kept me informed and I felt completely assured that there would be a successful process for this loss. I used the Express ... Mail service and have the utmost confidence in Neil Diamonds. Read More
Thank you for beautifully replacing the missing diamond and restoring my engagement ring to its prior condition, it's lovely. I can't believe you were able to locate an old, mine-cut stone just like my original. The decision to work with a jeweler who was unknown to us and hundreds of ... miles away, was made with some trepidation. We needn't have worried: not only are we more than pleased with the final product, we also appreciate the fact that we were constantly kept informed. Your Express Mail service for shipping was really fast and reliable. I've already recommended Neil Diamonds to a colleague. Read More
I want to share the positive experience we had with Neil Diamonds when I lost the diamond in my engagement ring. Mr. Howard Horn was very responsive, professional, and handled the arrangements in a very timely manner. I met Howard at their NYC office when we were visiting from our ... home in Florida. By the end of our stay, Howard delivered a new ring! The stone was gorgeous and I even upgraded to a new setting which I love. We couldn't be more satisfied. Read More
I just wanted to thank you for the excellent service I received when you recently replaced my diamond ring. I was, at first, a bit dubious about dealing with a company where I couldn't see the people or the products in person. Only one phone call later, I felt perfectly ... comfortable. It was obvious that the people in your company were knowledgeable and professional. Then I received my ring!! It is honestly one of the most beautiful rings I've ever seen. I never dreamed I would be wearing a ring of this quality and beauty. It simply sparkles. Read More
My new ring is beautiful. I love watching it sparkle. You made the process easy and we enjoyed working with you. Read More
Replacement diamond is at or better quality than original.
Thank you for all your help on replacing my rings. It's beautiful! Read More
Howard was great. He explained the whole process to me and it was very easy. The turnaround time was great. My co-workers were very impressed with how easy the process was and how beautiful the earrings are. Read More
Buying an engagement ring can be a stressful experience. Howard made the process seamless from start to finish. His knowledge and expertise kept me at ease and gave me the confidence in selecting the ring that best suited my fiancé’s wish. She is in love with her ring and has ... claimed Howard as our forever jeweler. Thanks Howard! See you soon, we need wedding bands. Read More
Not only did Howard answer my questions, and maintained prompt communication; I also received guidance on the whole process and welcomed education on diamond quality and standards. We have found ourselves a new jeweler! Read More
Howard took the time to show various replacement stones; providing details about each one. Great customer service and professionalism. Read More
We had no idea how easy this process would be. Howard Horn and Lillian Horn couldn't have been more courteous. They walked us through the diamond selection process and helped us pick out the perfect stone and setting. They were friendly and patient. They never rushed us and treated us ... like we were their #1 customers. Read More
I met Howard Horn during lunchtime just a few blocks from my office. I had lost a diamond earring, so he helped me select a new matching certified stone. Later that same afternoon, I met Howard again at the Neil Diamonds NYC location and was pleasantly surprised that he had ... re-set my existing earring and new one into brand new settings. I couldn't believe my new earrings were ready in a couple of hours, and without disturbing my day at work. Fabulous job, Neil Diamonds...very easy and convenient! Read More
I was amazed by the service of this company. They kept in constant contact with me throughout the replacement period. Neil Diamonds provided a very quick turnaround time which was wonderful. I was pleased with the quality of my diamond earring replacement, it was be beautiful! I would definitely recommend ... them to anyone else who loses one earring from a pair. Read More
I was very happy with the service of Neil Diamonds. Both Howard and Lillian Horn were very friendly and helpful with the replacement of my diamond ring.
As you can imagine, I was so upset to learn that my engagement ring cracked. I had no idea what could have happened. The day after I filed an insurance claim, Howard Horn from Neil Diamonds called! My husband and I were not quite sure what to expect from the ... process, but Howard and my adjuster made everything easy. Howard came to our home several times until we were completely comfortable with the stone we chose. We were exceptionally pleased with Howard's work and would definitely refer friends and family to Neil Diamonds. We would also contact him for any future jewelry needs we may have. Read More
Howard Horn from Neil Diamonds drove out to our home, and he came well-prepared with many stones and rings to choose from. His knowledge and expertise was beyond anything that I had experienced with other jewelers. I was thrilled that he was able to reproduce my intricately-designed engagement ring with ... matching wedding bands so precisely from a picture! Then Neil Diamonds mailed it to me for approval and to my delight it is the best I have owned. Read More
Howard's Knowledge along with a keen understanding of my preferences and offering his insights, made the process so enjoyable. Resulting in the final choice that was not only perfect but exquisite! I will definitely use their services moving forward. Read More
I was extremely satisfied with the service and quality of the diamond that replaced my lost one. Howard was interested in making sure I was more than satisfied with the new stone. Read More
Marc was excellent to work with, he provided me with several options for replacement. I would highly recommend Marc. He is very knowledgeable about diamonds and settings. Read More
marc spent quite a bit of time explaining over the phone, in writing, and with photo's the various options for replacement stones. He continually was in contact with us, so we could make an informed decision. The stones and setting are lovely, brilliant and beautiful. The setting is restored and ... polished too. We are very pleasantly delighted by the quality, caliber and kindness of the product and service. Read More
Howard was professional and kind. He responded quickly and followed up with me at every turn. The entire process was painless! My replacement earring is beautiful! Read More
We received the perfect balance of service, very prompt; communications, scheduling, and resolution of the actual replacement..... and no rush at all during our face to face meetings. In just three weeks, from the first contact until pickup of the relacement ring. Read More

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